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About Us

Tirme is the company awarded the Consell de Mallorca's tender for the management of urban and assimilable waste, a public insular service. As a company, we are committed to a management model based on the principles of excellence, social responsibility and ongoing improvements. We work to provide Mallorcan society with an efficient and sustainable service. The island’s waste management model allows us to reach our strategic goal of “zero waste to landfill”, which implies the material and energy recovery of all urban and assimilable waste. We promote and drive the circular economy and the involvement of all stakeholders, enabling them to play an active role in waste management.

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1992

Signing of the tender agreement with Consell de Mallorca

1996

First ton of processed waste

2000

First Quality and Environment certification

2003

Opening of the Environmental Technologies Park

2010

Zero waste to landfill

2011

First Balearic Island company to receive CSR certification

2017

Medal for merit at work

2020

Uninterrupted service throughout the pandemic

2022

Leaders in circular economy

Humancapital

People lie at the heart of the strategic plan and the actions to deliver our commitment within the framework of the tender. The collective agreement, certification as a Family Responsible Company (FCR), our work-life balance policies and equality plans, the communication strategy, training plans and a corporate culture based on teamwork as one of Tirme’s fundamental values, provide the framework for developing talent and retaining our human capital.

Health and safety

We work consistently to drive a culture based on prevention and promoting the health of all members of our organisation, which is one of our key priorities. Our goal is to ensure a safe and healthy working environment, in line with SDG 3 Good Health and Wellbeing.

Our commitment to health and safety is endorsed by our Workplace Health and Safety Management certification, in accordance with ISO 45001 standards.

R&D&I projects

Innovation is our guide for increasingly efficient and sustainable activity. As part of our drive to introduce ongoing improvements, we adapt to the market's management demands and channel major efforts into implementing digitalisation tools that allow us to innovate and optimise our processes. An example of our success in this undertaking is the Finhava project that uses blockchain technology to raise awareness and promote the circular economy.

Home

Research into new designs and alternatives for the energy recovery of waste (2020-202) using state-of-the-art equipment capable of optimising the environmental performance of energy recovery facilities.

Home

An innovative process for minimising and recovering waste containing ammonium sulphate (2020-2021). Guaranteeing the technical economic environmental and safety feasibility through the development of circular economy strategies and the application of our scientific and technological knowledge and expertise.

Home

High efficiency system for the recovery of high capacity organic waste (2017-2022). Designed to respond to the sharp seasonal hike in Mallorca's population. In this sense, the aim is to obtain new degrees of recovery for organic products with a greater added value and higher application potential.

Gallery

At Tirme, we have a series of infrastructures, grouped into four main zones, which enables us to carry out the optimum management of the island of Mallorca's urban waste in all its phases.  

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Mission

The sustainable management of waste, transforming it into resources that generate value and impact positively on the quality of life of Mallorca’s citizens and visitors, based on optimum environmentally-friendly, efficient and cost-effective treatment.

Vision

To become a benchmark for sustainability and lead the drive to position Majorca as the island with the world’s most advanced circular economy model.

Values

Respect for people and the environment

Excellence

Honesty and Transparency

Teamwork

Innovation

Code of Ethics

Driving integrity and transparency in all our actions is an essential part of our Social Responsibility Strategy and Regulatory Compliance. It underpins Tirme’s commitment to comply with the principles of good governance and professional ethics that are documented in our Code of Ethics, which we share with our main stakeholders in order to create a framework for co-existence and self-responsibility that allows us to comply with the principles of transparency, veracity and good faith in all our functions.

TIRME has a Code of Ethics.


The prime objective is to work with all TIRME’s employees and stakeholders in order to create a framework for co-existence and self-responsibility.

1. All members of the company are required to comply with the principles of legality, transparency, veracity, trust and good faith when carrying out their functions.

2. Company staff must not commit any illegal actions related to the execution and compliance of the activities their position involves.

3. All members of the company shall have equal conditions and opportunities without regard to race or ethnicity, religion, ideology, nationality, gender, sexual orientation/identity, age, disability, diversity, political affiliation, trade union membership, illness, serological status, genetic predisposition to disease, language, socio-economic status, or any other personal or social circumstances.

4. Freedom of conscience and the religious and moral convictions, integrity and privacy of all persons shall be respected.

5. All persons shall be treated fairly and with dignity and respect, including staff belonging to other companies who are working temporarily at TIRME’s facilities.

6. No form of intimidation, direct or indirect discrimination, harassment of any type, unlawful or degrading treatment of any person by any colleague and/or superior at all levels, abuse, coercion or any other type of unprofessional actions shall be tolerated. Particular efforts shall be taken to safeguard the integrity and rights of any minors visiting the company’s facilities.

7. Under no circumstances shall any form of aggression against personal dignity be tolerated. This includes sexual aggression, violent actions and/or physical or verbal threats, aggressive, derogatory and/or inappropriate conduct.

8. Likewise, conduct against sexual freedom and moral integrity at work shall not be tolerated, in particular sexual harassment and harassment on the grounds of sex.

9. All persons shall make all possible efforts to comply with the responsibilities assigned to them. Continued and voluntary reduction in performance at work shall not be tolerated.

10. Acts of indiscipline, understood as the conscious and wilful failure to comply with the obligations of the contract, as well as acts of direct disobedience of orders given by line managers related to their functions and tasks in the company, shall not be tolerated.

11. Employees must not work under the influence of substances that may affect their organism, preventing them from carrying out their tasks in the correct manner and compromising their safety. Likewise, the consumption of alcohol is not allowed during working hours.

12. Smoking and eating is not permitted, except in the specifically designated areas.

13. Employees who are unable to attend work for any reason must inform their line manager immediately. The reason for this absence must be later justified by means of an official document. Furthermore, any instances of tardiness must be immediately reported to the line manager, specifying the cause.

14. Uniforms must not be worn for any other activities other than those corresponding to carrying out tasks at TIRME.

15. TIRME employees must at all times take due care of the infrastructures and equipment used whilst carrying out their work on the company premises, as well as maintaining proper order and cleanliness.

16. Measures shall be taken to ensure the responsible and efficient use of natural resources, adopting a preventive approach to environmental issues and avoiding all actions that may damage or harm the environment, complying at all times with the environmental legislation in force.

17. All staff must take responsibility for their own actions to the best of their ability in order to ensure that occupational safety objectives are met. All members of the organisation are responsible for safeguarding the integrity of others and for maintaining a safe working environment. It is forbidden to carry out, provoke or collaborate in any behaviour, which individually or collectively could endanger employees’ personal integrity and/or that of their fellow workers. All members of staff must report any situations of danger to their line manager, as well as the possible inefficiency or unsuitability of individual or collective personal protective equipment that guarantees occupational safety.

18. Employees many only negotiate agreements on behalf of the company when they have been expressly authorised to do so. Contracts and agreements may only be formalised in accordance with the models or clauses authorised by TIRME.

19. Employees shall abstain from using any types of material in their work that have not been previously authorised by the owners thereof and that may imply a breach of industrial and intellectual property rights.

Employees shall use the company’s industrial and intellectual property rights solely for the purpose of their activity.

20. No member of the organisation, when carrying out their duties and/or acting on behalf of the organisation, may misrepresent or omit relevant information in their dealings with third parties.

21. Each person is responsible for the information generated and handled in relation to the functions associated with their position and shall always act in accordance with the principle of confidentiality, which must be maintained and abided by even when their professional relationship with TIRME comes to an end. In particular, they must safeguard personal or family data, including their own and those of all other persons that have professional dealings with the company. It is strictly forbidden to use such data for any other purpose than that associated with their position and/or the pre-established objectives.

22. TIRME employees must make prudent use of the company’s assets and ensure that they are not lost or damaged. Likewise, they must undertake to ensure the confidentiality, integrity and availability of company information.

23. IT facilities and/or electronic devices that are the property of the company (Internet, e-mail, telephone, photocopier, etc.) must be used solely for company activities. They may not be used for non-business purposes, illicit purposes, purposes that may damage the image or interests (of the company, the service, the staff or third parties) or that may affect the correct functioning of IT resources. All TIRME personnel are required to use these resources in a responsible, professional, ethical and legal manner. Controls are in place to monitor their correct use.

24. It is forbidden to access third party applications or IT hardware without prior documented authorisation from said parties.

25. No person may disseminate information or make copies of company software or documents for their personal use or that of other persons.

26. Accepting any type of gifts, invitations, favours or other forms of compensation from customers or suppliers is considered a breach of professional ethics, unless they are mere courtesy gifts of token value.

27. It is forbidden for any employee to make payments or offer unjustified gifts or benefits, which could be considered improper, disproportionate or illegal in accordance with regulations, to any person or entity, public or private. Initiatives in the context of social action (donations, specific contributions and/or sponsorships) must comply with the guidelines set out in Social Action procedure PR00-AD-06 Social Action. Any doubts regarding this policy should be addressed to our ethics channel.

28. Likewise, it is forbidden to use friendship or kinship with public officers to obtain favourable treatment, whereby they act or fail to act in a breach of the law, causing them to abuse or misuse their position, improperly obtaining or retaining business, or securing an undue advantage (e.g. granting of a licence, relevant information on tenders or bids, fixing favourable prices, etc.).

29. Corporate gifts may be given that have received prior authorisation from designated staff members, for the purpose of raising TIRME’s brand image.

30. All due efforts must be made to prevent any conflict of personal or family interests with those of TIRME. Should such conflicts arise, they must be reported to Criminal Compliance via the ethics channel.

31. All necessary due diligence measures must be applied prior to establishing any commercial relationships. Employees shall abstain from engaging with customers, advisors and business partners in the event of doubts regarding the lawful conduct of their business or the lawful origin of their financial assets. Likewise, they shall cooperate actively with the competent authorities in the prevention of money laundering and financing of terrorism.

32. Professional conduct is urged at all times, complying with the obligations acquired and guaranteeing the payment of debts to suppliers and all other third parties. It is forbidden to dispose of, transfer or conceal any property owned by the company for the purpose of evading compliance with its liabilities to creditors.

33. All company staff must comply with the measures stipulated in the Criminal Risk Prevention Manual, cooperating with their line managers and collaborators in order to ensure the correct compliance therewith.

34. All members of the company are required to report any suspicion or evidence of a crime committed by fellow workers or third person and also to comply with this code. To this end, a direct and confidential channel has been set up with the Compliance Officer via the email address at canaletico@tirme.com, which has been activated for this purpose.

35. Any company employee who misleads, obstructs or fails to cooperate with investigations into possible breaches of this Code of Ethics shall be subject to disciplinary action.

36. The Compliance Body, which is responsible for drawing up this Code of Ethics, reserves the right to issue any regulations of implementation that may be necessary for the development of its provisions and undertakes to ensure that it is constantly updated, adapting it to the social and legal situation at any given time.

Matters to be reported via the Ethics Channel


All persons are required to:

report in good faith and on the basis of reasonable grounds, all those circumstances that may imply the existence of a criminal risk for the organisation, as well as breaches or weaknesses of the compliance management system.

report any suspicion or evidence of a crime committed by a fellow worker or third person and to comply with the terms and conditions of this code.

disclose any behaviour or criminal action or that may contravene the legislation in force or Tirme S.A.’s corporate principles.

Communication procedure

A direct and confidential communication channel with the Compliance Office and legal advisor has been set up for this purpose. TIRME’s Ethics Channel may be accessed via the email account at canaletico@tirme.com. This account may be accessed via TIRME’s intranet and its website. In the latter case, users should go to the contact section and select the Ethics Channel department field on the submission form.


After the person reporting the incident sends a communication via the Ethics Channel, they will receive acknowledgement thereof, confirming that said communication has been correctly processed. In all cases, the person reporting the incident will have received prior information regarding the processing of their personal data included in the communication.


The minimum information to be provided via the channel is as follows:

Whistleblower’s identity (full name, ID No., (Foreigner Identification Number (NIE) or Passport number), email address and telephone number).

Date and place the incident occurred.

Brief description of the query or incident reported. Identity of the offender/person reported (if applicable).

Where appropriate, documentation to support the report/ investigation that may follow

Processing of reports


Reception and assessment

Once the communication received by the Compliance Officer has been recorded, said officer must resolve the query or determine whether an investigation is required within a maximum of 7 days. The complainant must be informed within a maximum period of 7 days of the response to the query made or the decision adopted regarding the complaint made.


Opening of proceedings

Should proceedings be opened, either ex officio or at the request of the interested party, all the organisation’s mechanisms shall be set in motion in order to clarify the facts, and all employees are obliged to collaborate with the Compliance Officer, whenever so required.


Investigation procedure

The Compliance Officer, together with the Support Unit, shall be the body in charge of the investigation, part or parts of which may be externalised.

The investigation shall be of a confidential and secret nature.

The evidence must be obtained in accordance with the legislation in force, and in all cases, guaranteeing the fundamental rights of the reported person and third parties.

Once all the evidence has been obtained, and at all events within a maximum period of three months following the start of the investigation, the Compliance Officer must inform the Support Unit of the results of the report.

When the Compliance Officer becomes aware of facts attributable to a person being investigated or reported, they must notify the person in question in a reliable manner. Likewise, they must be informed of the matters included in the data protection regulations.

During the course of the proceedings, the persons under investigation shall be offered full guarantees and rights.

Hearing of the reported persons


At all times, TIRME guarantees the rights of the persons reported to defend themselves against all accusations directed against them with full legal guarantees. The reported person shall have a period of ten (10) calendar days as of the time the Compliance Officer informs them that a report has been presented against them, in order to formulate allegations and provide any evidence in their defence they consider appropriate.


Procedure for the adoption of measures

If the results of the investigation prove that the reported facts are true and the person or persons responsible for them can be determined, then appropriate measures shall be taken against the person reported.


However, should the veracity of the facts be proved as a result of the investigation, but it has not been possible to determine the person responsible for them, the Compliance Officer shall inform the affected Department /Management of this circumstance, and the records shall be filed and closed.


The whistleblower shall be guilty of committing a serious labour offence if the outcome of the investigation establishes that the whistleblower has knowingly brought false or misleading facts to the attention of the Compliance Officer and/or has acted in bad faith.


Time limits and conservation of documents

Personal data obtained or generated as a result of the operability of TIRME's Ethical Channel must be deleted from this system within a period of no longer than three months from the time these data are incorporated, unless the reported facts are of criminal relevance. In this case, the data may be kept to provide evidence of the functioning of the criminal risk prevention model, anonymising those data that are not necessary for this purpose. Communications that have not been processed may only be recorded in an anonymised format in the Ethical Channel system.


If, following the three-month period referred to above, the investigation into the communication has not been completed, the corresponding investigation body may continue to process the personal data, but they must be deleted from the Ethics Channel system.


Whistleblowers’ guarantees

All those persons that send notifications shall receive the following guarantees:

Sole recipient: TIRME’s Compliance Officer and Legal Advisor.

Protected identity with maximum confidentiality (except in the case of legal/judicial requirements).

Protection against all forms of discrimination and/or penalisation as a result of the report/query made.

Processing of personal data pursuant to the GDPR.

Use of the information provided in a report solely for legitimate purposes in relation to the investigation undertaken.

Without prejudice to the above, the data of the informer and all other intervening persons may be passed on to the courts or tribunals, the Public Prosecution Service, State Security Forces and all other competent authorities when necessary for any legal proceedings that may arise as a result of the investigations conducted in the light of the reports presented.

-The breach of this code shall lead to the adoption of the disciplinary measures regulated in the TIRME Collective Agreement in force – Disciplinary Regime

-This mandatory code may also be consulted via the intranet at www.tirme.net and on the website hosted at www.tirme.com